POLICY AND APPEARS BELOW )
AWB takes its obligations for protecting personal information seriously. We are bound by the National Privacy Principles (NPPs) in the Privacy Act 1988, which operate from 21 December 2001 mainly in relation to information collected from that date.
Why do we collect and use personal information?
We collect personal information so that we can conduct our business. The business of AWB is described in detail in other documents like our annual report. In summary, we are involved in the purchase and sale of grain, particularly wheat, and in providing other associated products and services such as research and development assistance and financial services.
We conduct a range of activities, like managing our commercial relationships with others, performing administrative functions, telling others about our products and services, building and maintaining business relationships, and complying with legal requirements.
What personal information do we collect, use or disclose?
We collect a broad range of personal information about our customers, prospective customers, contractors, suppliers, introducers, agents, service providers and employees.
This information can include (but is not limited to) information about things like names and contact details, financial status, credit history, transaction history, banking details, or personal references. Some sensitive information may also be collected such as membership of an association (for example, a farmers' federation - so that we can organise payment of membership fees) or other details given to us while conducting our business and maintaining business relationships.
How we collect and store personal information
If you do not provide personal information
If you do not provide any of the information requested of you then we may not be able to do one or more of the things mentioned above under “Why we collect and use personal information” or any other thing for which the information is requested.
Disclosure of personal information.
Where necessary for our business we may disclose personal information to other organisations such as our service providers, bulk handling companies, or banks. We require these companies to adhere to strict confidentiality requirements and also seek to ensure that they adhere to the NPPs in relation to information collected for our purposes. We also need to disclose information by law for purposes like reporting purposes, or in order to prevent breaches of the law. We refer to our privacy notice made in connection with new applications for grower registration and also associated financial products for more information.
Accuracy and security of information
We take all reasonable steps to ensure that the accuracy of personal information collected, used and disclosed by us is correct. We will correct inaccurate information when identified.
We take all reasonable steps to ensure that information held in paper or electronic form is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification or disclosure. We also take all reasonable steps to ensure that personal information is only used by employees or disclosed to other organisations to the extent necessary for our business purposes.
Destruction and de-identification of personal information
We will take reasonable steps to de-identify or destroy personal information when it is no longer needed by us or for legal requirements.
Access to the personal information we hold about you, and complaint process
If you wish to obtain details of personal information we hold about you, or make a complaint in relation to our handling of personal information, you may contact our Grower Services Centre on 1800 447 246, or write to "Privacy Officer, AWB GPO Box 58, Melbourne 3001". Complaints in relation to personal information will be handled through our normal complaint handling processes.
 AWB (Australia) Pty Ltd (ABN 35 081 890 502) AWB Harvest Finance Pools Pty Ltd (trustee of the 2011/12 AWB Pools Trust) (ABN 39 140 232 346), and AWB GrainFlow Pty Ltd (ABN 62 088 928 858), Cargill Australia Limited (ABN 42 004 684 173), Australian Grain Accumulation Services Pty Limited (ABN 24 103 594 823), trading as AWB, “AWB”, “we” “us)
Our server logs information about the use of the Website
When you visit the website, certain information provided by your browser may be logged by our server, or collected on our behalf by a third party, including:
the type of browser and operating system you are using;
the previous website that you visited;
your server's IP address (a number which is unique to the machine through which you are connected to the Internet – usually one of your service provider's machines);
your date and time of your visit;
the address of the pages accessed;
the documents downloaded;
your connection speed;
your screen resolution; and
your geographical location.
Such information may be used by us in accordance with this policy, and may be used by the third party collecting it in the provision of services to us in support of our use of the information, and for the development of new services.
For what purposes do we use personal information collected through website use?
We use personal information to provide you with access to certain features of the website. You may not be able to use these features if you do not provide this information.
We may use or disclose the information you provide to us for any of our business purposes including:
to send you e-mails or direct marketing material providing general information about products or services that we provide or that are available from other persons.
Disclosure of information in chat rooms and bulletin boards
We maintain several chat rooms and bulletin board services. By accessing these areas, you consent to the disclosure of your personal information to other person(s) participating in any of these services. We are not responsible for the use or disclosure by others of the information you provide whilst using our chat rooms or bulletin board services.
AWB takes the protection of information from growers and transaction instructions seriously.
As part of this, when you are in the secured sections of the AWB website, transactions that you make are transmitted using 128 Bit encryption, using secure sockets layer (SSL) technology. This means that transactions can only be intercepted in their encrypted form.
To ensure your security, you should always run anti-virus software on your computer.
If you have any questions about security and this website, please contact the Grower Services Centre on 1800 447 246.
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