Communication to Farmer Customers RE COVID-19

By Grant McDougall

24th March

 

Dear Customers,

 

We wanted to let you know that we are continuing to manage all services for our customers during the COVID-19 pandemic. It is clear that agriculture is both a vital and an essential service in Australia, ensuring food security for both domestic and overseas communities. The Coronavirus has created a lot of uncertainty and we wanted to give you peace of mind that we are working diligently with our team in Australia and overseas to continue to support our customers. In particular;

•  We are continuing to purchase grain and are committed to marketing the upcoming crop. Shortly we will commence offering our crop insurance product, as we have done in previous years.
• Grain contracts continue to be executed and our grower payment processes are functioning as per normal.
• Our GrainFlow facilities are continuing their work following on from harvest and our oilseed crush plants continue to operate; and
• We are continuing to run the grain and oilseed supply chain to ensure our demand customers are being serviced. 

We are making some adjustments to our business in-line with government recommendations, namely stopping face to face customer visits, and instead working with our customers by phone or email. Please do not hesitate to get in contact with your territory manager, our grower services centre or myself if you have any questions or concerns. Cargill has been around for more than 150 years and in times like these we know how important it is to stick by our customers.

 

Regards,

 

Grant McDougall

General Manager - Commercial